Selected Work
A new digital support experience to reduce call volume and long resolution times for users
2024-25, Executive Director, Product Management
Coming soon. Developing a 0 to 1 product strategy that improves operating margins by driving users to adopt digital support features rather than calling a help desk.
A scalable navigation framework for legacy banking platform
2024-25, Executive Director, Product Management
Coming soon. Developing a multi-phase navigation framework for an enterprise wealth management platform that solves the needs of today’s legacy architecture while setting it up for future innovation
2022-23, Sr. Director, Head of Product and Design
Helping recruiters and candidates find each other faster by automating the first steps of a recruiting process
2022-23, Sr. Director, Head of Product and Design
Making it easier for early-in-career talent to find the right job through constant, iterative, feature development
2021-22, Sr. Director, Head of Product and Design
Building a talent sourcing platform in phases to improve performance, reliability, and help recruiters find talent
2021, Director of Product Design
Designing a workflow tool for non-technical users to customize the ODX SaaS platform for their specific use cases to reduce the burden on technical resources and ultimately save time
2020 - 2021, Director of Product Design
Leading a lean team to create the first ODX design system that allowed for systematically interchangeable themes to reduce the effort of customizing the B2B2C platform for every single customer
2020 - 2021, Director of Product Design
Creating a new fintech brand to span across product and marketing on a lean budget
2019-2020, Product Design Lead
Building Healthfirst’s first mobile app that helps low-income patients find the right care, when they need it
2018, UX Design Lead
Redesigning a decades old, omni-channel banking platform for Citibank to help the bank ship more user-friendly features, faster
Check out a deeper dive into how I designed Citi’s design system
2018, UX Design Lead
Building a digital onboarding flow for Citibank to intake thousands of commercial accounts in less time.
Check out a deeper dive into how I designed Citi’s design system